Answers to the most frequently asked questions about our products, payment and shipping.
Orders & payment
Which payment methods do you accept?
At checkout you will see all payment methods available for your country – including credit card (Visa, Mastercard), PayPal, Apple Pay, Google Pay and Klarna.
Shipping
What shipping options do you offer?
We ship with DPD and DHL. Shipping within the EU is free from €39. Large packs may be delivered in several parcels. Delivery times and costs: Shipping & payment.
Do you ship internationally?
Yes – to over 20 EU countries and the UK. You can find the list of countries under Shipping & payment.
Cancellation & returns
Can I cancel my order?
As a consumer, you can withdraw from your order within 14 days without giving any reason. Full details, exceptions and the model withdrawal form can be found in our cancellation policy.